Here at City Barbeque, we practice what we like to call “Backyard Hospitality.” Essentially, we treat folks as if they were guests in our home. We want you to know how much we care about you, and about the experience you have with us!

Serving folks barbeque and making them smile is its own reward, but it’s always nice to celebrate our team members who truly take this practice to heart. Like Kendall:

I came in for ribs Monday evening around 5. The cashier who was also the manager on duty told me when I tried to order there was a 35 minute wait on ribs that they were still in the smoker. I will admit I was rude seeing as I just saw ribs in the silver box they keep the meats in. She explained how those were from earlier in the day and not up to her standards to sell. She then offered me a meal on her for the inconvenience. I accepted and sat down to eat still angry. 30 minutes later she came to my table with two rib bones and a bag. The 2 bones she let me try. One was the dry rib she initially wouldn’t sell me and one was the fresh rib. She went over and beyond to make sure I understood why she wouldn’t sell me your product at that Time. I’ve never had a restaurant take the time to make something right in such a huge way. In the bag was a full slab for me to take home, on her. Moral to my story: My father passed away 2 years ago. I am originally from Kentucky. Your ribs were his favorite. I come every year on his birthday and eat your ribs in his memory. This year it was rough, I usually eat on this day with my mother who recently just passed as well. It was a very hard day for me. I was rude. I was disrespectful to this young woman she never gave up on trying to make it better from the moment I entered to the moment I left. This young member of your management team spent 20 minutes at my table letting me try ribs, explaining why your process is the way it is and just talking to me like we knew each other for years. To the regional manager or whoever oversees this fine young woman please give her my deepest apologies for my attitude that day and my sincere appreciation to her. She took me out of very dark place that day and for the first time in two years I was able to leave the restaurant happy on a day I struggle with every year. I have sent this story to the city’s restaurant magazine in hopes your customer service never goes unnoticed. Thank you City BBQ and thank you to the young woman who truly helped me through a horrible day. Her name was Kendall. Again, please give her my deepest apologies for my attitude Monday evening. Thank you.

No matter what path you’re walking, we want to make you feel better for having visited us:

Went to City BBQ after chemo with mom, dad and Michael. Dad saw this young man working there with a breast cancer awareness shirt for City BBQ on and asked him if they had any more so I could get one. He checked and they didn’t have any so he found another shirt to wear and gave me the one off his back. How cool is that?! Such a sweet young man to do that.

We really mean it when we say “Backyard Hospitality:”

What an amazing asset you have in Sally at your Franklin Street, Centerville location! She blessed my son and I on Monday February 19th! We were about to order when we realized my son had left his gift card at home so I told Sally that we would be back because we had to run home to get it. Her response was “don’t worry about it, I got you!” At first I thought I was being pranked or misunderstood but she said she didn’t want us to have to run back home. I felt badly, like I was taking advantage of her offer but we took it only to promise to pay it forward. I boasted about my experience on Facebook and am now telling you that she had no idea how much that blessed me (a single mom working two jobs) and now you have a customer for life! We will be back – over and over again! Thank you City BBQ and thank you Sally!!!

We’re committed to serving and creating happiness—we think that’s the best way for us to make a difference in the world. We are always so happy to hear more about how our teammates make a difference for folks in their communities every day:

I was having lunch at your restaurant on the patio the other day with my son (who is 7 and autistic) when one of your employees came around to ask how everything was. She had blonde hair and a retro hornets SnapBack and a smile that could light up the universe. My son grabbed her arms when she walked by amazed by her tattoos meanwhile he didn’t do it in the most friendliest way and her reaction was what lead me here. Instead of growing upset the young lady stopped, spoke with him, let him see all the tattoos and continuously ask “why this one why that one” while he asked her nonstop questions she never grew frustrated. Never rushed his conversation and made him feel like he was at home. At the end my son jumped up hugged her and said I want to be just like you. Her response was one of a very impressive young woman. She said “no you don’t bud, in this world no two people are the same. We love different, we laugh different, we dream different.” She then asked what his dream was, he said to be a police officer. Then she said see, you don’t want to be just like me, you’re unique and 7 years old with a dream that’s pretty impressive. Those 15 minutes your employee spent with my son and the conversation she had with him changed his entire world. He talks to others more, he accepts all types of people, his teachers say he interacts and is more social now all since the one evening we spent at your restaurant and the amount of comfort your employee made him feel. The food is amazing but your staff is why we will always be back. Thank you city bbq!

Has a City Barbeque teammate made your day better? Email happiness@citybbq.com and let us know!